s98 Privacy Policy – How We Protect Your Data

1Introduction

s98 operates an online gaming platform that serves players in Pakistan. This Privacy Policy describes how s98 collects, stores, uses and protects the personal information of people who register for an account, deposit funds in PKR and use any part of the s98 platform – including sports betting, casino games, Live Casino, crash games and the s98 mobile app.

Privacy is not an afterthought at s98. The approach to handling personal data is built into the platform from the ground up. You deserve to know exactly what happens with the information you provide, and this document gives you that clarity without hedging or complicated legal language designed to obscure what is actually going on.

This Privacy Policy should be read alongside the s98 Terms and Conditions and the Responsible Gaming page, both of which contain additional information relevant to your use of the platform.

By registering on s98 and using the platform, you acknowledge that you have read and understood this Privacy Policy and that you agree to the data practices described within it.

2Data We Collect

s98 collects personal data in several ways: directly from you when you register and use the platform, automatically as you interact with the platform, and from payment processing in connection with PKR deposits and withdrawals.

Information you provide directly:

• Your full name and date of birth (required for age verification).
• Contact information including your email address and phone number.
• Identity documentation if requested during account verification.
• Payment method details – the mobile wallet or bank account details associated with JazzCash, Easypaisa, Raast or Bank Transfer transactions.
• Communications you send to s98 support, including chat transcripts and email correspondence.

Information collected automatically:

• Device information including device type, operating system and browser type.
• IP address and approximate location data derived from it.
• Session data: login times, pages visited, features used and session duration.
• Betting and gaming history including stakes placed, games played, bonuses used and withdrawal requests made.
• App usage data if you use the s98 Android app.

3How We Use Your Data

Every piece of data that s98 collects has a specific, legitimate purpose. The platform does not collect data speculatively or for purposes beyond what is described here.

• Account management: Your name, contact details and date of birth are used to create and manage your account, verify your eligibility and communicate with you about your account activity.
• Transaction processing: Payment reference data is used to process PKR deposits and withdrawals accurately and to reconcile transactions.
• Identity and age verification: Where documentation is requested, it is used solely to confirm that you meet the eligibility requirements to use s98.
• Platform security: Technical data including IP addresses and device identifiers are used to detect suspicious activity, prevent fraud and protect the integrity of the platform.
• Responsible gaming compliance: Usage data and session information feed into responsible gaming monitoring tools, which help s98 identify accounts that may be exhibiting patterns associated with problem gambling and reach out where appropriate.
• Customer support: Communications data is used to resolve account queries, payment issues and disputes.
• Platform improvement: Aggregated and anonymised usage data is used to understand how players interact with the platform and to make improvements to the betting, casino and sports sections.
• Promotions and bonuses: Where you have opted in to receive promotional communications, your contact details will be used to notify you of relevant offers. You can opt out at any time via your account settings.

4Payment Data

All financial transactions on s98 are denominated in PKR. The platform supports JazzCash, Easypaisa, Raast, Bank Transfer, debit and credit cards and mobile wallets. When you make a deposit or request a withdrawal, s98 collects the minimum payment reference information needed to process that transaction.

Key points about how payment data is handled:

• Full bank account numbers, card numbers and mobile wallet PINs are never stored by s98 in plain text.
• Payment references such as JazzCash or Easypaisa account identifiers are retained in encrypted form for transaction reconciliation and fraud detection purposes.
• s98 uses reputable payment processing partners. When you initiate a deposit, the transaction is processed through secure payment infrastructure. s98 receives confirmation of the transaction outcome but does not receive or store sensitive payment credentials directly.
• Payment data is retained for the period necessary to comply with transaction record-keeping requirements and to support dispute resolution.

5Cookies & Tracking

s98 uses cookies and similar tracking technologies on its website and in its app to make the platform work correctly, remember your preferences and understand how players use different sections of the site.

Types of cookies used:

• Essential cookies: Required for the platform to function. These handle login sessions, security tokens and basic navigation. They cannot be disabled without breaking core platform functionality.
• Functional cookies: Remember your preferences such as language settings and display options so you do not have to reconfigure them every session.
• Analytics cookies: Collect anonymised data about how users interact with the platform – which sections are visited most, where users encounter issues and how session flows typically progress. This data is used to improve the platform.

You can manage cookie preferences through your browser settings. Disabling non-essential cookies will not prevent you from using s98, but some preference-based features may not function as expected.

6Data Sharing

s98 does not sell your personal data. Your information is not shared with third-party marketing companies, data brokers or advertising platforms.

s98 may share your personal data in the following limited circumstances:

• Payment processors: The minimum data needed to facilitate PKR deposits and withdrawals is shared with the relevant payment processing partner (such as the operator of JazzCash or Easypaisa infrastructure). These partners are bound by their own data protection obligations.
• Identity verification providers: Where identity documentation is required, it may be processed by a third-party verification provider engaged by s98 for that purpose. That provider is contractually prohibited from using the data for any purpose beyond the verification task.
• Game providers: For Live Casino and certain other games, game software is provided by third-party studios. Your account identifier and stake information may be passed to the game provider to run the game session. These providers do not receive your full personal profile.
• Legal and regulatory requirements: s98 may disclose personal data if required to do so by a valid legal process, court order or other binding legal obligation.
• Fraud prevention: In cases of suspected fraud, account abuse or multi-accounting, relevant account data may be reviewed by s98's security team and, where required, shared with payment providers to reverse fraudulent transactions.

Any third party that receives data from s98 is contractually required to handle that data securely, use it only for the specified purpose and not retain it beyond what is necessary.

7Data Retention

s98 retains personal data for as long as your account is active and for a defined period after account closure, in order to comply with record-keeping obligations and to handle any outstanding disputes or payment queries.

After the applicable retention period, data is securely deleted or anonymised so that it can no longer be linked back to you as an individual.

8Security Measures

s98 takes the security of your personal data seriously. The following technical and organisational measures are in place to protect the information held on the platform:

• Encryption in transit: All data transmitted between your browser or app and the s98 platform is encrypted using TLS (Transport Layer Security). The padlock you see in your browser address bar when visiting s98 confirms this connection is secure.
• Encrypted storage: Sensitive data including passwords and payment references is stored in encrypted form. Passwords are hashed using modern one-way cryptographic functions – s98 staff cannot see your password in plain text.
• Access controls: Access to personal data within s98's systems is limited to staff and systems that genuinely need it. Roles are assigned on a need-to-know basis and access logs are maintained.
• Fraud monitoring: Automated systems monitor account activity for patterns consistent with fraud, account compromise or prohibited conduct. Unusual activity triggers review and, where appropriate, a temporary account hold pending investigation.
• Regular security reviews: s98's platform security posture is reviewed on a regular basis to ensure that protections remain current and effective.

9Your Rights Over Your Data

As a registered user of s98, you have the following rights in relation to your personal data:

• Right of access: You can request a copy of the personal data s98 holds about you. Contact support with your request and the team will provide this within a reasonable timeframe.
• Right to correction: If any personal data s98 holds about you is inaccurate or outdated, you can request that it be corrected. You can update some details directly in your account settings.
• Right to deletion: You can request that s98 delete your personal data. This right is subject to s98's legal obligation to retain certain records (such as transaction data) for defined periods. Where deletion is not possible for a specific category of data, s98 will explain why.
• Right to restrict processing: In certain circumstances you can request that s98 restrict processing of your personal data while a query or dispute is being resolved.
• Right to object: You can object to s98 using your data for direct marketing purposes at any time. Opt-out options are available in your account settings, or you can contact support directly.
• Right to data portability: You can request your data in a structured, commonly used format so that it can be transferred if needed.

To exercise any of these rights, contact s98 support. Requests will be acknowledged within a reasonable period and resolved as promptly as the nature of the request allows.

10Minors

s98 is strictly an adult platform. Registration is only permitted for individuals who are 18 years of age or older. s98 does not knowingly collect personal data from anyone under the age of 18.

If s98 becomes aware that an account has been registered by or is being used by a minor, the account will be closed immediately. Any deposits made during that period will be returned to the depositing payment method. Winnings generated during the underage period will not be paid out.

If you are a parent or guardian and believe that a minor in your household has registered on s98, please contact support immediately with the relevant account details so the matter can be resolved quickly.

11Policy Updates

s98 may update this Privacy Policy from time to time to reflect changes in platform functionality, data practices or applicable obligations. When the policy is updated, the revised version will be published on this page with an updated effective date at the top of the document.

For changes that are material – meaning they significantly alter how your data is used or your rights in relation to it – s98 will make reasonable efforts to notify registered users via their account email address before the changes take effect.

Continuing to use s98 after an updated Privacy Policy has been published constitutes your acceptance of the revised terms. If you do not agree with any update, you should stop using the platform and contact support to discuss closing your account and withdrawing any remaining PKR balance.

12Contact Us

If you have any questions about this Privacy Policy, wish to exercise your data rights or have a concern about how s98 has handled your personal information, please get in touch with the s98 support team. The team is available around the clock and will respond to privacy-related queries as a priority.

When contacting s98 about a data or privacy matter, please include your registered username and a clear description of your query or request. This helps the team locate your account and respond accurately.

You can also visit the FAQ page for answers to common questions about your account, deposits and platform features.